FAQ

Connect2Care is a senior living placement advisor company that helps families and seniors find the perfect care solution, including assisted living, memory care, independent living, and nursing home options.

We provide personalized guidance tailored to your loved one’s unique needs, lifestyle preferences, and budget. Our dedicated advisors simplify the search process, saving you time and stress.

Our services are available in all the Dallas/Fort Worth Metroplex. If you're unsure if we cover your location, please contact us directly.

We partner with a variety of care options, including: Assisted Living, Memory Care, Independent Living, Skilled Nursing Facilities, Respite Care Facilities and Residential Assisted Living Homes and Private Care Homes.

While we specialize in facility-based care, we can connect you with trusted resources for in-home care services if the need arises.

Yes! We can arrange and accompany you on tours of recommended facilities to ensure all your questions are answered.

Absolutely. If you’re facing an urgent situation, our team will prioritize your case to find a suitable solution as quickly as possible.

Here’s how our process works: Consultation – We gather information about your loved one’s needs, preferences, and budget. Recommendations – We provide a list of suitable options tailored to your criteria. Tours & Support – We assist with facility visits and decision-making. Placement – Once you’ve chosen a facility, we guide you through the admission process.

This depends on the complexity of your needs and preferences, but we strive to provide recommendations within 48 hours of our initial consultation.

Our placement services are free for clients and families!

We consider many factors when making our list of recommendations, including: level of care needed, location preferences, budget, amenities and lifestyle options, safety and quality of care ratings, cost and fees.

No. We are transparent about costs and will discuss any potential charges or facility fees upfront.

Facilities base their pricing on factors like room type, care level, and additional services. We’ll help you understand these costs during the placement process.

While we don’t provide financial planning services, we can connect you with trusted advisors who specialize in senior care funding options, such as Medicaid or long-term care insurance.

Yes! If your loved one is a veteran, we can guide you to resources to explore eligibility for VA benefits.

Your satisfaction is our priority. If the chosen facility isn’t the right fit, we’ll help you explore alternative options.

Simply contact us via phone, email, or our online form. One of our advisors will reach out to schedule a free consultation.

We recommend having details about your loved one’s medical needs, care preferences, budget, and desired location ready to ensure a smooth process.

Yes! We’re available to assist with any questions, transitions, or additional needs that may arise after placement.